If your smartphone is running on Android 6.0 or later, it is possible that our app doesn't have the necessary permissions to use bluetooth.
You can fix that if you go to the app manager in your smartphone settings and select the GYMWATCH app.
In the next screen you have to click on "Permissions" to get to the permission settings:
In the permission settings you just have to enable the "Location" permission for our app, to fix the problem.
If that doesn't help or if your smartphone is running on older Android versions, please contact our Help Desk.